SHIPPING POLICY
Thank you for shopping with Hexalforce! To ensure that you receive your order smoothly, we have developed the following shipping policy.
1. Order Processing Time We typically process and ship orders within 1-3 business days after receiving the order and confirming payment. Shipping time may vary based on order quantity, product stock availability, and holidays. We will promptly update you with the shipping progress and relevant information.
2. Shipping Methods We provide shipping services through several reliable logistics companies, including but not limited to:
Couriers (such as DHL, UPS, FedEx, etc.)
Local delivery services (for specific regions)
The specific shipping method will be selected at checkout, and you can choose the most suitable option based on your needs.
3. Delivery Time
Local Warehouse Shipping (US/EU): Fast delivery within 2-7 business days directly from our local warehouses.
International Shipping: International orders typically take 7-15 business days for delivery. Delivery time may vary depending on the destination country, customs clearance, and other factors.
4. Shipping Costs Shipping costs will be calculated and displayed at checkout. The cost varies based on product weight (e.g., heavy-duty electric scooters), dimensions, shipping address, and the selected logistics service. Free shipping may be offered for specific promotions or regions.
5. Order Tracking Once your order is shipped, we will send you a tracking number via email or SMS. You can track your order’s shipping progress through the provided tracking link from the logistics company.
6. International Shipping For international orders, customers should be aware of the following:
Customs Duties and Import Taxes: Customs in your country may impose duties and taxes on imported goods. All related fees are the responsibility of the recipient. We recommend checking your country’s import policies before purchasing.
Customs Delays: In some cases, customs processing may cause delays. We are not responsible for such delays.
7. Lost or Damaged Goods If your goods are lost or damaged during transit, please contact our customer service team as soon as possible. We will assist in resolving such issues and, depending on the situation, either issue a refund or resend the items.
8. Return Policy & Risk-Free Trial We want you to ride with confidence! That is why we offer a 7 to 30-day risk-free trial (depending on the specific product model). If you are not completely satisfied, or if the product has significant quality issues, please contact us within your trial period to initiate a return. For more details on the return process, please refer to our Return Policy page.
9. Customer Support If you have any questions or concerns about shipping, feel free to contact us at:
Email: hexalforce@outlook.com
WhatsApp: (+852) 96549760